How to get support
You can contact us through Discord or email. Discord is the fastest way to get help. Email is best for private or account-specific issues. Discord - join our community, talk to the team, get help within 2 hours. Join our Discord server, post in the support channel, and a team member responds within 2 hours during business hours. You can also browse questions from other users, report an issue, give feedback, and submit a feature request. Discord invite link: https://discord.gg/pnWRHXznWf Email - contact support for billing help, account issues, private inquiries. For account-specific issues, billing disputes, or anything that requires sharing private details. Our customer support team replies within 1 business day. Email address: [email protected]Email - Reply within 1 business dayFor account-specific issues, billing disputes, or anything that requires sharing private details. Send a message to [email protected] and we get back to you within 1 business day.
Common questions
I ran out of credits. What do I do?
I ran out of credits. What do I do?
Your credits reset at the start of each billing cycle. If you need more credits before your cycle renews, upgrade your plan. Higher plans give you more credits per month. You cannot buy credits separately or carry unused credits to the next month.Go to Settings → Billing to view your current balance and upgrade options.
How do credits work?
How do credits work?
Every AI operation (chat messages, image generation, video generation, audio, reports) uses credits. Each operation costs a minimum of 1 credit. The exact cost depends on the model, resolution, duration, and whether audio is enabled.You can view your credit usage per chat in Settings → Usage.
Why did my video or image use so many credits?
Why did my video or image use so many credits?
Credit cost varies by operation:
- Higher resolution costs more (4K costs more than 720p).
- Longer videos cost more (billed per second of video).
- Audio-enabled videos cost roughly 2x compared to muted videos.
- Image upscaling costs more at higher scale factors (4x costs more than 2x).
- Higher quality models cost more than standard models.
Can I get a refund for credits I used?
Can I get a refund for credits I used?
Consumed credits cannot be refunded. If you believe credits were deducted incorrectly due to a bug or error, contact us on Discord at https://discord.gg/pnWRHXznWf or email [email protected] with the details and we will investigate.
How do I upgrade or downgrade my plan?
How do I upgrade or downgrade my plan?
Go to Settings → Billing → Plans. You can see all available plans with feature comparisons.
- Upgrading on the same billing interval takes effect immediately and is pro-rated.
- Upgrading across billing intervals (monthly to annual) starts a new cycle instantly.
- Downgrading takes effect at the end of your current billing cycle.
- Annual plans save 30% compared to monthly billing.
What is included in each plan?
What is included in each plan?
| Feature | Free | Starter | Pro | Unlimited |
|---|---|---|---|---|
| Multi-model chat | Limited | Unlimited | Unlimited | Unlimited |
| AI images | — | Limited | Unlimited | Unlimited |
| AI videos | — | — | Limited | Unlimited |
| Websites | — | Yes | Yes | Yes |
| Presentations | — | Yes | Yes | Yes |
| Reports | — | Yes | Yes | Yes |
| Connectors | — | — | Yes | Yes |
| Podcasts | — | — | — | Yes |
My generation failed or got stuck. Was I charged?
My generation failed or got stuck. Was I charged?
If a generation fails, credits should not be deducted. If you see credits deducted for a failed operation, contact us on Discord at https://discord.gg/pnWRHXznWf with the chat link and we will look into it.
Can I delete my account?
Can I delete my account?
Yes. Go to Settings → Account → Delete Account. This permanently removes your account, all chats, generated content, and billing data. This action cannot be undone.
I cannot log in to my account
I cannot log in to my account
Runable supports sign-in via magic link (email), Google, Apple, and Microsoft. If you are having trouble:
- Check your spam folder for the magic link email.
- Make sure you are using the same sign-in method you originally used to create your account.
- Try a different browser or clear your cookies.
- If none of these work, email us at [email protected] with the email address you used to sign up.
Report a bug
If you found a bug or need to report an issue, the fastest way is through our Discord community at https://discord.gg/pnWRHXznWf. Include:- What you did (step by step).
- What you expected to happen.
- What actually happened.
- A screenshot or screen recording.
- The URL of the chat where it happened (if applicable).