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Billing & Payments FAQ

Billing Dashboard Hero
Whether you’re subscribing for the first time, upgrading your plan, purchasing additional credits, or reviewing an invoice, this guide explains how Runable’s billing system works.

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Billing Overview

Runable offers two different ways to purchase credits:

Subscription Plans

Monthly recurring plans that include Monthly Credits and access to premium features.

Lifetime Credit Top-Ups

One-time purchases that add permanent credits to your account.
Subscriptions and Lifetime Credit Top-Ups are completely separate purchases.Buying Lifetime Credits does not renew, replace, extend, or cancel your subscription.

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Understanding Your Billing Cycle

Billing Renewal Timeline
Your billing cycle starts on the day you purchase a subscription. Example Your subscription automatically renews on the same day each billing cycle unless cancelled beforehand.

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Auto Renewal

Subscriptions automatically renew at the end of every billing cycle. This ensures uninterrupted access to:
  • Monthly Credits
  • AI Models
  • Website Hosting
  • Premium Features
  • Published Projects
If you don’t wish to continue your subscription, cancel before your next renewal date.

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How To Cancel Your Subscription

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Navigate to:
After cancellation:
  • Your subscription remains active until the end of your current billing cycle.
  • No future renewals will occur.

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Subscription vs Top-Up Credits

Billing Subscription Vs Topup

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Upgrading Your Subscription

You can upgrade your subscription at any time. When upgrading:
  • Your plan changes immediately.
  • Future renewals occur at the upgraded plan price.
  • Depending on where you are in your billing cycle, the upgrade may be charged on a prorated basis.

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Downgrading Your Subscription

You can downgrade your subscription to a lower plan. The downgraded plan becomes active on your next billing cycle. Until then, you’ll continue using your current subscription.

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What Happens If My Payment Fails?

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If your renewal payment cannot be processed:
  • Your account may enter a Past Due state.
  • Premium features may become unavailable.
  • Website hosting may be paused.
  • AI generation may be restricted.
Update your payment method to restore access.

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Invoices

Invoice Reference
OR Order Id (if transaction through Apple):
Order Id Reference
After every successful payment, Runable automatically sends an invoice to the email address associated with your account. Invoices include:
  • Amount charged
  • Subscription plan
  • Billing date
  • Renewal information
  • Invoice number
  • Payment details
If you cannot find your invoice:
  • Check your spam folder.
  • Verify you’re looking at the correct email address associated with your Runable account.

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Refund Policy

Refund eligibility depends on the circumstances of the purchase. Generally:
  • Subscription charges are non-refundable after the billing cycle has started.
  • Credit Top-Ups are non-refundable once credited.
  • Cancelling a subscription prevents future renewals but does not refund the current billing period.
Please review our Terms of Service for complete details.

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Frequently Asked Questions

Your subscription renews automatically at the end of every billing cycle unless cancelled before the renewal date.
Lifetime Credits are separate from your subscription.Purchasing a Top-Up does not change your subscription or renewal date.
Your subscription renews on the same day of each billing cycle as your original subscription purchase.
Yes.Your subscription remains active until the end of the current billing cycle.
Yes.Top-Up Credits can be purchased independently of your subscription.
No.Unused Monthly Credits expire at the end of each billing cycle.
No.Lifetime Credits remain on your account until used.
An active subscription is required to access Runable’s AI services and use any credits in your account.
No.Your billing cycle remains unchanged.
Your account may become Past Due until the outstanding payment is resolved.
Invoices are automatically emailed after every successful payment.
Yes.You can manage your payment method through your Billing Portal.

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Best Practices

Know Your Billing Date

Keep track of your renewal date.

Cancel Before Renewal

Cancel before your next billing cycle if you don’t wish to continue.

Check Your Email

Invoices are sent after every successful payment.

Understand Top-Ups

Lifetime Credits do not affect your subscription.

Keep Payment Methods Updated

Avoid interruptions by ensuring your payment information is current.

Review Your Plan

Choose the subscription that best matches your usage.

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Related Guides

  • Subscriptions Explained
  • How Credits Work
  • Lifetime Credits vs Monthly Credits
  • Website Hosting
  • Understanding Credit Usage