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If you need help with Runable, you have two ways to reach us. We are a small team that reads every message personally.

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How to get help

Discord - Reply within 2 hoursThe fastest way to connect and get help. Join our server, post in the support channel, and a team member responds within 2 hours during business hours. You can also browse questions from other users.Join our Discord →
Email - Reply within 1 business dayFor account-specific issues, billing disputes, or anything that requires sharing private details. Send a message to [email protected] and we get back to you within 1 business day.

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Common questions

Your credits reset at the start of each billing cycle. If you need more credits before your cycle renews, upgrade your plan. Higher plans give you more credits per month. You cannot buy credits separately or carry unused credits to the next month.Go to Settings → Billing to view your current balance and upgrade options.
Every AI operation (chat messages, image generation, video generation, audio, reports) uses credits. Each operation costs a minimum of 1 credit. The exact cost depends on the model, resolution, duration, and whether audio is enabled.You can view your credit usage per chat in Settings → Usage.
Credit cost varies by operation:
  • Higher resolution costs more (4K costs more than 720p).
  • Longer videos cost more (billed per second of video).
  • Audio-enabled videos cost roughly 2x compared to muted videos.
  • Image upscaling costs more at higher scale factors (4x costs more than 2x).
  • Higher quality models cost more than standard models.
Use canvas editing tools (remove background, upscale, text edit, mark edit) instead of asking the agent in the chat. Canvas edits use significantly fewer credits — up to 10x savings.
Consumed credits cannot be refunded. If you believe credits were deducted incorrectly due to a bug or error, contact us on Discord at https://discord.gg/pnWRHXznWf or email [email protected] with the details and we will investigate.
Go to Settings → Billing → Plans. You can see all available plans with feature comparisons.
  • Upgrading on the same billing interval takes effect immediately and is pro-rated.
  • Upgrading across billing intervals (monthly to annual) starts a new cycle instantly.
  • Downgrading takes effect at the end of your current billing cycle.
  • Annual plans save 30% compared to monthly billing.
FeatureFreeStarterProUnlimited
Multi-model chatLimitedUnlimitedUnlimitedUnlimited
AI images—LimitedUnlimitedUnlimited
AI videos——LimitedUnlimited
Websites—YesYesYes
Presentations—YesYesYes
Reports—YesYesYes
Connectors——YesYes
Podcasts———Yes
If a generation fails, credits should not be deducted. If you see credits deducted for a failed operation, contact us on Discord at https://discord.gg/pnWRHXznWf with the chat link and we will look into it.
Yes. Go to Settings → Account → Delete Account. This permanently removes your account, all chats, generated content, and billing data. This action cannot be undone.
Runable supports sign-in via magic link (email), Google, Apple, and Microsoft. If you are having trouble:
  • Check your spam folder for the magic link email.
  • Make sure you are using the same sign-in method you originally used to create your account.
  • Try a different browser or clear your cookies.
  • If none of these work, email us at [email protected] with the email address you used to sign up.

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Report a bug

If you found a bug, the fastest way to report it is through Discord at https://discord.gg/pnWRHXznWf. Include:
  • What you did (step by step).
  • What you expected to happen.
  • What actually happened.
  • A screenshot or screen recording.
  • The URL of the chat where it happened (if applicable).
You can also use the thumbs down button on any agent response to flag a bad result directly from the chat.

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Feature requests

We track feature requests in our Discord server at https://discord.gg/pnWRHXznWf. Post your idea in the feedback channel and the team reviews every suggestion. If other users upvote it, it moves up the priority list.

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Reach us directly

Runable Discord - live support, bug reports, feature requests (copy link)

Runable Support Email - account issues, billing, private inquiries (copy email)